OUTREACH ASSOCIATE - NEW YORK, CALIFORNIA

Energy Infrastructure Partners is searching for an outreach associate to join our program implementation team. In this role, you will promote participation in energy efficiency programs to utility end-use customers, trade allies, and community-based organizations. The ideal candidate will have excellent interpersonal and customer service skills and will be a cheerleader for our programs in front of customers and internally. If you’re looking for an outreach role where you can grow and thrive, we look forward to hearing from you!

OUTREACH ASSOCIATE - NEW YORK, CALIFORNIA

OUTREACH ASSOCIATE
Energy Infrastructure Partners LLC

Job Description:

Committed to the principles of Environmental Justice and workforce diversity, EIP works at the crossroads of resource efficiency programs, clean and renewable energy, and sustainability. We design and implement energy and water efficiency, renewable energy, and environmental justice programs for utilities and government.

Energy Infrastructure Partners is searching for an outreach associate to join our program implementation team. In this role, you will promote participation in energy efficiency programs to utility end-use customers, trade allies, and community-based organizations. The ideal candidate will have excellent interpersonal and customer service skills and will be a cheerleader for our programs in front of customers and internally. If you’re looking for an outreach role where you can grow and thrive, we look forward to hearing from you!

Objectives of this Role:

● Represent our utility clients’ programs in a professional, successful manner that results in a positive customer experience and energy efficiency projects being implemented.
● Identify key stakeholders and formulate a plan to maximize program visibility in target markets
● Drive attainment of energy savings goals through network management
● Speak with customers to understand their needs and resolve any issues

Daily and Monthly Responsibilities:

● Regularly interact with customers, trade allies, and community-based organizations to understand their needs and recommend the right program services for them
● Effectively utilize industry software and technology to improve the customer experience
● Participate in training and seek opportunities to improve operations
● Develop and apply in-depth product and services knowledge to answer customer questions and determine appropriate solutions

Skills and Qualifications:

● Impeccable interpersonal and customer service skills, even in high-stress situations
● Strong sense of ethics and business acumen
● Excellent problem-solving skills
● Ability to work independently, while contributing to team-wide efforts

Preferred Qualifications:
● 1-3 years’ outreach experience, ideally within our industry
● Familiarity with relevant sales software and technology
● Sharp negotiation and time management skills